99a99 Privacy Policy

01 Introduction

At 99a99, your privacy and data security are our top priority. This privacy policy explains how we collect, use, store, and protect your personal information. We believe every user has the right to know how their data is being managed.

99a99, as an online gaming platform, adheres to international data protection regulations. By using our service, you consent to the collection and use of information in the manner described in this privacy policy. If you have questions about any part, please contact our support team.

02 What information we collect

When you create an account and use the service at 99a99, we collect various types of information. This information helps us provide a secure and personalized gaming experience. Collected information is divided into three main categories.

Personal information

• Name and identity: Full name, date of birth, gender and nationality.
• Contact information: Email address, phone number, and home address.
• Verification documents: Copy of national ID card, passport or driving license (for KYC process).

Financial information

• Payment method details — mobile banking account number, bank account information.
• Transaction history — deposits, withdrawals, and betting records.
• Record of bonus and promotion usage.

Technical and usage information

• Device information: IP address, browser type, operating system, device ID.
• Log data: Login times, page visits, click patterns.
• Cookies and tracking: Information collected through cookies and similar technologies stored in your browser.
• Gameplay data: Games played, bet amounts, win and loss records.

03 How information is used

99a99 uses your information only for legitimate purposes. We never misuse information without your consent. Below are the main purposes of our data use.

• Account management: Registration, login, profile updates and account verification.
• Transaction processing: Ensuring deposits, withdrawals and bonus payments.
• Service provision: Game lobby, bet placement, live casino and sports betting services.
• Security and fraud prevention: Detect and prevent suspicious activity.
• Customer support: Providing solutions to your questions and problems.
• Marketing and promotions: To inform you about new offers, bonuses and updates (subject to your consent).
• Legal obligation: Compliance with anti-money laundering (AML) and KYC regulations.
• Service improvement: User experience analysis and platform development.

04 Information sharing and disclosure

99a99 is committed to keeping your information confidential. However, in certain circumstances we may share information with third parties. This sharing is always done with your security and legal requirements in mind.

Who information may be shared with

• Payment processor: To process deposit and withdrawal transactions.
• Game providers: To operate slots, Live Casino, and other games.
• Verification services: To verify KYC and identity.
• Legal authorities: As required by law or court order.
• Analytics services: To analyze platform performance and user behaviour.
• Support tools: To provide customer service and resolve issues.

05 Data security measures

99a99 uses cutting-edge technology and strict security protocols to protect your information. We understand that to earn your trust, data security must be of the highest standard.

Security measures

• SSL encryption: All data transmission is secured with 256-bit SSL encryption.
• Firewall protection: Advanced firewalls used to prevent unauthorized access.
• Two-factor authentication (2FA): 2FA facility as an additional security layer.
• Regular security audits: Reviewed by third-party security experts.
• Data backup: Reducing the risk of data loss by ensuring regular backups.
• Limited access: Only authorized staff can view personal information.
• Fraud detection: AI-powered systems automatically detect suspicious activity.

06 Cookies and tracking technology

99a99 uses cookies to enhance your browsing experience and ensure site functionality. Cookies are small text files stored in your browser that record information about website visits.

Types of cookies

• Essential cookies: Essential for core site functionality. These cannot be disabled.
• Performance cookies: Collects data to understand how the site is used.
• Functional cookies: Remembers your preferences (such as language, login status).
• Targeting cookies: Used to display personalized advertisements (subject to your consent).

You can manage or delete cookies from your browser settings at any time. However, disabling certain cookies may prevent some site features from working properly.

07 Your rights

99a99 believes in data control. As a user, you have specific rights that we respect and fulfill.

• Right of access: Right to know what information we hold about you.
• Right to correction: Right to correct inaccurate or incomplete information.
• Right to deletion: Right to request deletion of your data (subject to certain conditions).
• Right to restrict processing: In some cases, request to limit data processing.
• Data portability: Right to receive your data in machine-readable format.
• Right to object: Objecting to marketing or specific data processing.
• Withdrawal of consent: Withdraw any previously given consent at any time.

08 Data retention period

99a99 retains your information only as long as necessary. Retention periods depend on the type of information and legal obligations.

• Active account: Information is retained as long as your account remains active.
• Transaction records: Typically retained for 5-7 years for legal obligations.
• Marketing information: Deleted immediately after you withdraw your consent.
• Inactive accounts: Data may be reviewed and deleted after 24 months of inactivity.
• Cookie data: Typically 3 months to 1 year depending on type.

Even after data deletion, we may retain certain information for a specified period for legal requirements or fraud prevention.

09 Children's privacy protection

99a99 is an adult gaming platform. We do not knowingly collect information from anyone under 18. Age verification during registration is a mandatory process.

• All users must be 18 years of age or older.
• Providing accurate date of birth during registration is mandatory.
• Age verification is ensured through the KYC process.
• If an underage user is identified, the account is immediately closed and collected information is deleted.

10 Policy changes

99a99 may update this privacy policy from time to time. Whenever significant changes occur, we will notify you via email or platform notification. Continued use of the site after updates means consent to the new policy.

• The date of each change will be noted at the top of the page.
• Advance email notification will be sent for major changes.
• Previous versions will be provided upon request.

11 Contact

For any questions, complaints, or information requests regarding our privacy policy, please contact our data protection team.

• Email: [email protected]
• Response time: Typically within 14 working days
• Language: Support available in Bangla and English